- How do I place an order?
You can do this by browsing our product catalog, selecting the items you want and clicking “Add to Cart”. Once completed, click the shopping cart icon to review your order and proceed to checkout. Follow the instructions to fill in the shipping and payment information to complete your order. - Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible by email at maplethyme@neatspatulazone.com. Once an order is processed, it may not be modified or cancelled. - What payment methods do you offer?
We accept a variety of payment methods, including credit cards, debit cards, and some online payment platforms (such as PayPal). At checkout, you can choose the payment option that is most convenient for you. - When will my item be shipped?
Once your order is confirmed, it will be processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information via email so that you can track the status of your package. - What is your shipping policy?
We currently only offer domestic shipping services. The exact shipping costs and times will be displayed at checkout. We offer free shipping if your order is over a certain amount. - What if I received the wrong item?
If the item you received is not what you ordered, please contact customer service within 7 days of receiving the item. Please provide the order number and relevant photos so that we can deal with your problem as soon as possible and arrange a replacement. - What is your return and exchange policy?
We offer a 30-day return and exchange guarantee. You can apply for a return if the item is unused and packaged intact when it is returned. Please contact us by email to obtain a return authorization. - How do you protect my personal information?
We take your privacy very seriously. All personal information will be treated confidentially and will only be used to process orders, provide customer service and improve the user experience. For more information on how we handle personal information, please refer to our Privacy Policy. - What are your business hours?
Our customer service team is open from 9:00 am to 5:00 pm (UTC+8), Monday to Friday. Please contact you during this time if you need any help.